Terms and Conditions
Acceptance of our quotation(s) includes acceptance of the following Terms & Conditions.
2. Period of Quotation
The Quotation remains open for a period of one calendar month unless previously withdrawn.
Thereafter, the Quotation is subject to re-confirmation or adjustment by the Contractor.
3. Basis of Quotation
i. All increases in labour and/or material cost arising after the date of quotation may be
recovered from the Customer unless the quotation expressly excludes this condition.
ii. The quotation(s) are based on the work being affected during normal working hours,
Monday to Friday.
iii. Variations or additional work shall be charged on time and material basis unless subject of a
separate quotation accepted by the Customer.
iv. The laying of cables and conduits runs is by shortest practicable routes.
v. Work by other Trades, any statutory fees, or charges for work done by Supply Authority or
Local Authority is not included.
vi. While reasonable care will always be taken, the quotation does not include for incidental
redecoration or other works consequent upon the proper execution of the work.
4. Terms of Payment
i. Payment in full shall be due on completion of the work and shall be made within 7 days of
the date of our invoice or written application submitted by the Contractor.
ii. Where the Contract Period is in excess of 4 weeks, written applications/invoices may be
submitted monthly for the total value of work executed – less previous payments – the net
amount due to be paid by the Customer within 7 days.
iii. Failure by the Customer to make any payment as aforesaid shall entitle the Contractor to
suspend work and/or charge interest on the amount outstanding at 8% above the prevailing
Bank of England's base rate.
The Contractor shall endeavour to carry out the work within the period stipulated or, if no period
is stipulated, within a reasonable time, but shall not be held responsible for any loss or damage
arising out of delay due to any cause beyond the Contractor;s control.
6. Consequential Loss or Damage
Without prejudice to the Customer's Statutory rights, the Contractor will pass to the Customer the
benefit of any guarantees the Contractor has received in respect of materials supplied by the
Contractor and undertakes to repair or, if necessary, replace free of charge any materials or work
found to be defective if the defect is due to faulty workmanship by the Contractor, his servants or
agents and is brought to his attention within 12 months of the completion of the work, provided
i. The Contractor accepts no responsibility for any drawing, design or specification not
prepared by him.
ii. The Contractor's responsibility to the Customer is limited to the fulfilment of the contract in a
proper and workmanlike manner and the Contractor shall not be liable for any consequential
loss or damage arising out of the execution of the Contract, unless due to the negligence of
the Contractor, his servants, or agents.
iii. The Contractor shall not be liable for any wear and tear, loss or damage, direct or indirect,
nor for any extra work entailed due to the apparatus being put into operation by the
Customer or by the Contractor, his servants, or agents at the Customer's request before it is
handed over for beneficial use.
iv. The repair or replacement of any faulty work or materials shall only be carried out by the
Contractor, his servants, or agents; otherwise the Contractor's warranties as to repair or
replacement shall not apply.
v. The Contractor will take reasonable care but accepts no liability for damage to furniture or
other fixtures and fitting which have to be moved by the Contractor or his workmen in order
to carry out the Contract Works. Without prejudice to this the Contractor will maintain
adequate Public Liability Insurance cover for at least the duration of the Contract.
Any design information carried out or provided by ourselves, remains our copyright and is offered
on the basis that the works shall be totally carried out by the Contractor.
8. Risk and Retention of Title
i. Risk of damage to or loss of the Goods shall pass to the Customer at:
a. In the case of Goods to be delivered at the Supplier's premises, the time when the Supplier
notifies the Customer that the Goods are available for collection;
b. In the case of Goods to be delivered otherwise than at the Supplier's premises, the time
of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time
when the Supplier has tendered delivery of the Goods; or
c. In the case of Goods being installed by the Supplier, the time that the Supplier notifies
the Customer that the installation is complete.
d. Notwithstanding delivery and the passing of risk in the Goods, or any other provision of
these Terms and Conditions, legal and beneficial title to the Goods shall not pass to the
Customer until the Supplier has received in cash or cleared funds payment in full of the
price of the Goods.
e. Sub-Clause 10.2 notwithstanding, legal and beneficial title of the Goods shall not pass
to the Customer until the Supplier has received in cash or cleared funds payment in full
of the price of the Goods and any other goods supplied by the Supplier and the
Customer has repaid all moneys owed to the Supplier, regardless of how such
f. Until payment has been made to the Supplier in accordance with these Conditions and
title in the Goods has passed to the Customer, the Customer shall be in possession of
the Goods as bailee for the Supplier and the Customer shall store the Goods separately
and in an appropriate environment, shall ensure that they are identifiable as being
supplied by the Supplier and shall insure the Goods against all reasonable risks.
g. In the event that the Customer sells or transfers the Goods to a third party before legal
and beneficial title has passed to him under these Conditions, the proceeds of the sub-
sale or transfer (or such proportion as is due to the Supplier) shall be held by the
Customer on behalf of the Supplier. The Customer shall ensure that such moneys are
held separately from, and are in no way mixed with, any other moneys or funds, and
that all moneys held on the Supplier's behalf are identified as such.
h. The Supplier may, in accordance with the provisions of the Companies Act 2006,
register any charge created by these Terms and Conditions.
i. The Customer shall not be entitled to pledge or in any way charge by way of security for
any indebtedness any of the Goods which remain the property of the Supplier, but if the
Customer does so all money owing by the Customer to the Supplier shall (without
prejudice to any other right or remedy of the Supplier) forthwith become due and
j. The Supplier reserves the right to repossess any Goods in which the Supplier retains
title without notice. The Customer irrevocably authorises the Supplier to enter the
Customer's premises during normal business hours for the purpose of repossessing the
Goods in which the Supplier retains title and inspecting the Goods to ensure compliance
with the storage and identification requirements of sub-Clause 10.4.
ii. The Customer's right to possession of the Goods in which the Supplier maintains legal
and beneficial title shall terminate if:
a. the Customer commits or permits any material breach of his obligations under these
b. the Customer enters into a voluntary arrangement under Parts I or VIII of the Insolvency
Act 1986, the Insolvent Partnerships Order 1994 (as amended), or any other scheme or
arrangement is made with his creditors;
c. the Customer is or becomes the subject of a bankruptcy order or takes advantage of
any other statutory provision for the relief of insolvent debtors;
d. the Customer convenes any meeting of its creditors, enters into voluntary or compulsory
liquidation, has a receiver, manager, administrator or administrative receiver appointed
in respect of its assets or undertaking or any part thereof, any documents are filed with
the court for the appointment of an administrator in respect of the Customer, notice of
intention to appoint an administrator is given by the Customer or any of its directors or
by a qualifying floating charge-holder (as defined in paragraph 14 of Schedule B1 of the
Insolvency Act 1986), a resolution is passed or petition presented to any court for the
winding up of the Customer or for the granting of an administration order in respect of
the Customer, or any proceedings are commenced relating to the insolvency or possible
insolvency of the Customer.
i. Each Party undertakes that, except as provided by sub-Clause 15.2 or as authorised in
writing by the other Party, it shall, at all times during the continuance of the Contract and for after
a. keep confidential all Confidential Information;
b. not disclose any Confidential Information to any other person;
c. not use any Confidential Information for any purpose other than as contemplated by and
subject to these Terms and Conditions and the Contract;
d. not make any copies of, record in any way or part with possession of any Confidential
Information; and ensure that none of its directors, officers, employees, agents or
advisers does any act which, if done by that Party, would be a breach of the provisions
of sub-clauses 15.1.1 to 15.1.4 above.
ii. Either Party may:
disclose any Confidential Information to:
a. any sub-contractor or supplier of that Party;
b. any governmental or other authority or regulatory body; or
c. any employee or officer of that Party or of any of the aforementioned persons, parties or
d. to such extent only as is necessary for the purposes contemplated by these Terms and
Conditions and the Contract, or as required by law, and in each case subject to that
Party first informing the person, party or body in question that the Confidential
Information is confidential and (except where the disclosure is to any such body as is
mentioned in sub-Clause 184.108.40.206 above or any employee or officer of any such body)
obtaining and submitting to the other Party a written undertaking from the person in
question, as nearly as practicable in the terms of this Clause 15, to keep the
Confidential Information confidential and to use it only for the purposes for which the
disclosure is made; and use any Confidential Information for any purpose, or disclose it
to any other person, to the extent only that it is at the date of the Contract, or at any time
after that date becomes, public knowledge through no fault of that Party, provided that
in doing so that Party does not disclose any part of that Confidential Information which
is not public knowledge.
e. The provisions of this Clause 15 shall continue in force in accordance with their terms,
notwithstanding the termination of the Contract for any reason.
i. All notices under these Terms and Conditions and under the Contract shall be in writing
and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party
giving the notice.
ii. Notices shall be deemed to have been duly given:
a. when delivered, if delivered by courier or other messenger (including registered mail) during
the normal business hours of the recipient; or
b. when sent, if transmitted by facsimile or e-mail and a successful transmission report or
return receipt is generated; or
c. on the fifth business day following mailing, if mailed by national ordinary mail, postage
d. on the tenth business day following mailing, if mailed by airmail, postage prepaid.
ii. All notices under this Agreement shall be addressed to the most recent address, e-mail
address, or facsimile number notified to the other Party
iii. Force Majeure
Neither Party shall be liable for any failure or delay in performing their obligations where
such failure or delay results from any cause that is beyond the reasonable control of that
Party. Such causes include, but are not limited to: power failure, Internet Service Provider
failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts
of war, governmental action or any other event that is beyond the control of the Party in
The Parties agree that no failure by either Party to enforce the performance of any provision
in these Terms and Conditions or under the Contract shall constitute a waiver of the right to
subsequently enforce that provision or any other provision. Such failure shall not be
deemed to be a waiver of any preceding or subsequent breach and shall not constitute a
The Parties agree that, in the event that one or more of the provisions of these Terms and
Conditions or the Contract are found to be unlawful, invalid or otherwise unenforceable, that
/ those provisions shall be deemed severed from the remainder of these Terms and
Conditions (and, by extension, the Contract). The remainder of these and the Contract shall
be valid and enforceable.
vi. Third Party Rights
A person who is not a party to the Contract shall have no rights under the Contract pursuant
to the Contracts (Rights of Third Parties) Act 1999.
vii. Law and Jurisdiction
a. These Terms and Conditions and the Contract (including any non-contractual matters and
obligations arising therefrom or associated therewith) shall be governed by, and construed
in accordance with, the laws of England and Wales.
b. Any dispute, controversy, proceedings or claim between the Parties relating to these
Terms and Conditions or to the Contract (including any non-contractual matters and
obligations arising therefrom or associated therewith) shall fall within the jurisdiction of
the courts of England and Wales.
We always endeavour to provide the best service and products for our customers. However,
on rare occasions, we recognise that there may be times where our customers may not be
To ensure we are able to put things right as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure
everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact
us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on
07967 22 11 66
Or write to us at 1 Slough Bottom Cottages, Slough Lane, Saunderton, HP14 4HN.
(please request proof of receipt if posting)
Or email us firstname.lastname@example.org
We aim to respond within 2 days of receiving your complaint and where possible, will provide
you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a
Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the
unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer
your complaint to them. If you wish to do so please contact Which? Trusted traders in the first
instance on 0117 456 6031.
TTF11 Version 5 December 2018